Hi everyone, my Glowforge stopped working a week ago showing an ‘orange light’ fault. I inspected the white ribbon cable that connects to the laser head and found that the cable was worn away and the wires broken where it had been rubbing/moving (see picture).
Glowforge support advised that they can’t send me a replacement part as it’s not ‘qualified’ and they don’t know if/when it will be.
The solution they’ve offered is for me to ship the entire machine back to them from the UK to the US for repairs, at an estimated cost of c.$2,500 (including shipping, repairs, customs charges). Not possible.
I’m wondering whether anyone has had problems with that same white ribbon cable and whether you’ve been able to source a generic replacement part locally? I’m trying to find a serial number or spec for the part so I can ask an electronics shop to source or make one for me.
Please, any advice or help you can offer would go a long way as I’m desperate to solve this. I use the Glowforge for my business and without it I can’t work.
Thanks so much for your time