# UK or EU Users - bulk buy of spare parts? **URL:** \ **Category:** General Discussions\ **Created:** [May 3, 2020, 6:31pm UTC](https://community.openglow.org/t/uk-or-eu-users-bulk-buy-of-spare-parts/707 "2020-05-03T18:31:25Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![sqw](https://community.openglow.org/letter_avatar_proxy/v4/letter/s/b5e925/32.png) [@sqw](https://community.openglow.org/u/sqw)\ **Post date:** [May 3, 2020, 6:31pm UTC](https://community.openglow.org/t/uk-or-eu-users-bulk-buy-of-spare-parts/707/1 "2020-05-03T18:31:25Z")
So I recently went to order the print head lens - $75 for the item, but $100 for shipping. After adding a new crumb tray and a bunch of timber shipping was still only $110. Anyway, this got me to thinking - is anybody interested in some kind of bulk buy of spare parts, materials and what-not for shared shipping? I was particular thinking that a group could buy a bunch of spare parts - especially the “black cable” to be kept somewhere in the UK so they were available for overnight shipping to the UK or EU Comments, thoughts? ---
**Author:** ![jake](https://community.openglow.org/user_avatar/community.openglow.org/jake/32/278_2.png) [@jake](https://community.openglow.org/u/jake)\ **Post date:** [May 4, 2020, 1:52pm UTC](https://community.openglow.org/t/uk-or-eu-users-bulk-buy-of-spare-parts/707/2 "2020-05-04T13:52:15Z")
Hi @sqw Simon, just saw this post - I think we’d need a big group of people to stockpile replacement parts here in the UK, but I’d be open to it. I am currently fighting with Glowforge to send me a replacement white ribbon cable (the one that connects to the laser head without which the machine doesn’t work at all) and they’re refusing. I think they’re reluctant to set up any sort of support network/spare parts supply outside the US as they want to keep control and charge for access to their own support team. ---
**Author:** ![sqw](https://community.openglow.org/letter_avatar_proxy/v4/letter/s/b5e925/32.png) [@sqw](https://community.openglow.org/u/sqw)\ **Post date:** [May 4, 2020, 2:08pm UTC](https://community.openglow.org/t/uk-or-eu-users-bulk-buy-of-spare-parts/707/3 "2020-05-04T14:08:45Z")
HI, yes I saw your post about the cable. I’m not so sure its about money and keeping control more that they just don’t know how to handle these sorts of queries - especially non-US ones. It looks like US users who complain about this sort of spare part do seem to get resolved. I have emailed Dan about this before, that UK and EU users need a cheaper - and crucially QUICKER - shipment on spares, and they need all the possible spares too. I wouldn’t even mind if you had to get GF approval before they could be sent out. It’s the days arguing, then the days waiting to ship that are the killer. ---
**Author:** ![drvegetable](https://community.openglow.org/letter_avatar_proxy/v4/letter/d/91b2a8/32.png) [@drvegetable](https://community.openglow.org/u/drvegetable)\ **Post date:** [June 3, 2020, 11:13am UTC](https://community.openglow.org/t/uk-or-eu-users-bulk-buy-of-spare-parts/707/4 "2020-06-03T11:13:27Z")
I don’t know if this will help, but I am located in the U.S., and if there are parts that you can’t get there for whatever reason, maybe I can help acquire a “care package” to send over. I don’t know if this is realistic or not, or if it would even reduce costs, but I am happy to help if I can. ---
**Author:** ![sqw](https://community.openglow.org/letter_avatar_proxy/v4/letter/s/b5e925/32.png) [@sqw](https://community.openglow.org/u/sqw)\ **Post date:** [June 3, 2020, 4:45pm UTC](https://community.openglow.org/t/uk-or-eu-users-bulk-buy-of-spare-parts/707/5 "2020-06-03T16:45:36Z")
Thank you for the offer. I’ve looked at this with another GF user. For something as silly as a little lens it was possible to reduce the shipping hugely. As soon as weight adds up then GF shipping isn’t that out of line. Trouble is though there is a much longer delay in gettings parts in case of an emergency, when your machine is down and you need it you’ll spend anything to get going again quickly. ---
**Author:** ![drvegetable](https://community.openglow.org/letter_avatar_proxy/v4/letter/d/91b2a8/32.png) [@drvegetable](https://community.openglow.org/u/drvegetable)\ **Post date:** [June 3, 2020, 6:17pm UTC](https://community.openglow.org/t/uk-or-eu-users-bulk-buy-of-spare-parts/707/6 "2020-06-03T18:17:13Z")
Right, if you were ordering an item you needed for an immediate repair, the extra relay in shipping would probably be a killer. Still, if there are basic items that you want to stockpile and can’t get shipped directly to you, let me know. I’d be happy to help if I can. Arbitrary geographical restrictions are a PITA.